Published date: July 8, 2026
Organization: Las Virgenes Municipal Water District
Job Category: Public Works/Water Operations
Job Type: Full-Time
County/State: Ventura/California
City: Calabasas
Salary and Benefits: See apply link and/or job flyer for additional details on salary and benefits.
Salary Range (DOQ):
- $66,353.04 – $100,401.18 Annually DOQ
Essential Duties
Under general supervision of the Customer Service Office Supervisor, a Customer Service Representative I/II provides a variety of information and assistance to residential and business customers, resolves a variety of service and billing issues, and processes and maintains billing records and accounts.
This is a flexibly staffed series, and employees typically enter at the Customer Service Representative I level. A Customer Service Representative I performs routine tasks and many of the duties required of a Customer Service Representative II but is not expected to perform with the same level of autonomy. A Customer Service Representative I exercises less independent judgment and discretion and has a narrower scope of responsibility. Upon meeting the experience requirements and performance standards of the higher level as designated by the division, an employee is promoted to the II level. The II level is the fully experienced, journey level class. If an employee enters the series at the II level, the employee must have the required experience and meet the division’s competency standards.
Qualifications
DEMONSTRATED KNOWLEDGE OF AND PERFORMANCE IN THE FOLLOWING AREAS:
- Principles, practices, methods and techniques used to provide and maintain a satisfactory level of customer service;
- Basic accounting and record keeping practices and methods used to develop and maintain accurate billing records; and
- Principles and practices of data collection and report preparation;
- Principles and procedures of records management;
- District policies, procedures, programs, and activities pertinent to the customer service function;
- State and federal laws and regulations relevant to the customer service function;.
- District meter reading and billing codes, procedures, practices, cycles and related software programs.
ABILITY TO:
- Effectively diffuse conflicts; resolve customer service concerns and issues;
- Learn, explain and apply District policies and procedures related to billing and collection programs and other District programs and activities;
- Understand technical water terminology, practices, and procedures; interpret and communicate complex, technical information to business owners and residents;
- Operate office equipment, including computers and supporting word processing, spreadsheet, email, database applications, and the customer information system (CIS);
- Input, generate, and maintain accurate billing and related databases and reports;
- Prepare letters, memos, and forms;
- Communicate clearly and concisely, orally and in writing, using appropriate grammar, spelling, punctuation, and business vocabulary;.
- Establish and maintain effective working relationships with those contacted in the performance of assigned duties;
- Research and identify potential billing inaccuracies resulting from misreads, billing estimates, and meter changes; and
- Calculate and make accurate adjustments to accounts and records.
EDUCATION: High school diploma or equivalent.
EXPERIENCE:
Customer Service Representative I – Two (2) years of responsible experience in record processing which included at least some direct customer service.
Customer Service Representative II – Two (2) years of responsible experience in record processing, including one (1) year of experience as a customer service representative or comparable customer service experience involving providing direct customer support and resolving customer issues. Experience preparing and processing customer billing and payments is desired.
Link to Apply: https://www.governmentjobs.com/careers/lvmwd/jobs/5399116/customer-service-representative-i-ii?pagetype=jobOpportunitiesJobs